Heal: Provider Resources

Managing Stress Related to COVID-19

These resources are on managing stress related to COVID-19 and mitigating the impact of stress on physical and mental health are for health care providers, their teams, and their patients.

Check out California’s one-stop shop of resources for managing stress for health, which includes hotlines if you or your patients need to talk to someone.

Watch the ACEs Aware webinars on providing trauma-informed care, including via telehealth, during COVID-19.

Download the full ACEs Aware Stress Management Resource List.


ACEs Aware Information for Providers and Health Plans

A Message to California Health Care Providers About COVID-19 and Toxic Stress  from Dr. Nadine Burke-Harris and Dr. Karen Mark.

California Department of Health Care Services released an All Plan Letter (APL). These documents provide recommendations for Medi-Cal providers to mitigate the secondary negative health outcomes of the COVID-19 emergency:


California Surgeon General Interview with Trauma Informed Parent – Interview (20 minutes) with Dr. Nadine Burke Harris on why children and adults who have experienced adversity may be particularly sensitive to COVID-19 anxiety and frustration, and offers practical tools to help our children, ourselves, and others cope with stress and anxiety.

ACEs Aware Outreach Strategies and Sample Message – This document provides outreach strategies that health care providers and practices can use proactively to seek and maintain connections with patients, as well as a sample message for communicating with patients to encourage telehealth during the COVID-19 emergency.

Watch the ACEs Aware webinars on providing trauma-informed care, including via telehealth, during COVID-19.

COVID-19 Telehealth: Relationship-Centered Communication Skills – Academy of Communication in Healthcare sample script on how to communicate with patients about COVID-19 using telehealth.

Resources on Supporting Vulnerable Populations

CDC Recommendations for COVID-19 in Racial and Ethnic Minority Groups – Describes why people in racial and ethnic minority groups are more likely to become seriously ill or die due to COVID-19, and what health care systems and providers, public health professionals, community organizations, and others can do to help.

CDC Recommendations for COVID-19 for People Experiencing Homelessness – Describes why people experiencing homelessness are more vulnerable during the COVID-19 pandemic. Includes handouts that providers can give to patient experiencing homelessness.

Combating Bias and Stigma Related to COVID-19 – American Psychological Association article on how to stop the spread of biases and stereotypes that are happening due to the coronavirus.

Caring for Children with Complex Medical Conditions During COVID-19 – American Academy of Pediatrics webinar (18 minutes) helping clinicians understand special considerations for children with complex needs, how to prepare clinics/practices, and how to partner with and support families.

Resources for Health Care Workforce and Clinics

Managing Mental Health During COVID-19 – American Medical Association fact sheet with strategies and resources to manage physicians’ and other frontline health care workers’ mental health while caring for patients during the pandemic.

Center for the Study of Traumatic Stress Website – Coronavirus and Emerging Infectious Disease Outbreak Response – Uniformed Services University. Includes the following resources:


Applying the Science of Toxic Stress to Support Children’s HealthThis ACEs Aware webinar discusses the physiology of toxic stress and how to apply the science of Adverse Childhood Experiences (ACEs) and toxic stress in pediatric care. 

COVID-19 Considerations for a Trauma Informed Response for Work Settings – Trauma-informed considerations for work settings where services are provided, in light of COVID-19. Trauma Informed Oregon, Portland State University, Oregon Health Authority.

Building Organizational Resilience in the Face of a Ubiquitous Challenge – How organizational leaders can use trauma-informed care approaches to support their workforce in addressing the COVID-19 pandemic. Karen Johnson, Trauma-Informed Lens Consulting.